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Ordering & Refund Policies

1. Ordering & Lead Times

Every order is baked from scratch after you place it, so we don't keep finished inventory on the shelf.

Standard orders (banana breads, pound cakes, cupcakes): please allow 48–72 hours between your order and your requested pickup or delivery date.
Custom and celebration cakes: please allow [2 weeks] minimum. Larger events and tiered cakes need [3–4 weeks].
Holidays and peak weeks (Thanksgiving, Christmas, Valentine's Day, Mother's Day, graduation season) book early and close early. Watch our email list and social channels for cutoff dates.
Orders are baked and fulfilled Tuesday through Saturday. We are closed Sunday and Monday, and those days do not count toward lead time.
Same-day and next-day requests are not guaranteed. If you're in a pinch, email us and we'll tell you honestly whether we can make it work.

We confirm every order by email. If you haven't heard from us within [24 hours], please check your spam folder and then reach out.

2. Pickup & Delivery

Porch Pickup

Free Pickup is available at our Denton location (Razor Ranch area) during scheduled windows. We'll send you the address and your pickup window once your order is confirmed. Please arrive within your window; orders left past [the end of the pickup day] may be discarded for food safety reasons and cannot be refunded.

Local Delivery

City of Denton — $5.00 Delivery within 5 miles of Razor Ranch within Denton city limits is a flat $5.00, added at checkout.

Delivery Beyond Denton

Custom Fee. We deliver to surrounding communities including [Argyle, Corinth, Lake Dallas, Sanger, Krum, Aubrey, Ponder, Justin]. Fees are quoted based on distance and confirmed after your order is finalized.

What to expect on delivery day:

We'll provide a delivery window of approximately [2 hours], not an exact time.
Someone should be available to receive the order, especially for cakes and anything with buttercream. If you've asked us to leave an order at the door, that's fine — but once we've delivered it, responsibility for the product passes to you.
If no one is available and we have not been given permission to leave the order, we will attempt to reach you. If we can't complete the delivery, the order is forfeited and no refund is issued. A redelivery may be arranged for an additional fee.
Please make sure your address, gate codes, and apartment or unit numbers are correct at checkout. We are not responsible for orders delivered to an address you provided incorrectly.
We may reschedule deliveries for severe weather or unsafe road conditions and will contact you as early as possible.

Shipping

We do not currently ship baked goods. All orders are fulfilled by local pickup or hand delivery in the Denton area.

3. Cancellations, Changes & Refunds

Because everything is baked to order with fresh, perishable ingredients, our policy is necessarily firm — but we're reasonable people, and we'd rather hear from you early than not at all.

Standard orders

Changes or cancellations are accepted up to [72 hours] before your scheduled pickup or delivery date for a full refund.
Between [72 and 48 hours] before, we can offer store credit or a rescheduled date, but not a refund.
Within [48 hours], ingredients have been purchased and baking has begun. These orders cannot be canceled, changed, or refunded.

Custom and celebration cakes

Deposits are non-refundable. They hold your date and cover design time and ingredient sourcing.
Design changes are welcome up to [10 days] before your event. After that, the design is locked.
Cancellations made [14 or more days] before the event forfeit the deposit only. Cancellations inside [14 days] are charged in full.
Date changes are subject to availability and can only be accommodated once.

If something isn't right, we stand behind our baking. If there is a genuine quality issue with your order, contact us at hello@bakedbyserita.com within 24 hours with your order number and photos of the item. We'll make it right with a replacement, credit, or refund at our discretion.

We're not able to offer refunds for:

Flavor preference, or a product tasting different from expectation
Items that have been fully or mostly consumed
Products improperly stored after they leave our hands
Orders not collected within the pickup window
Design details you approved before baking

4. Custom & Celebration Cakes

Booking Custom cake dates are reserved with a signed quote and a [50%] non-refundable deposit. Your date is not held until the deposit clears. The remaining balance is due [7 days] before your event.

The process:

Submit the quote form with your event date, guest count, and design vision.
We respond within 24 hours to confirm availability and pricing.
You approve the flavors, size, finish, and design in writing.
We bake fresh to order.
Pickup at our Denton kitchen or delivery to your venue.

Design and expectations:

Every cake is decorated by hand. Inspiration photos are welcome and we'll get as close as we can, but hand-decorated work will never be an exact reproduction. We'll always tell you upfront what's realistic.
We do not recreate another baker's signature designs or reproduce copyrighted or trademarked characters, logos, and licensed artwork.
Colors vary. We use organic ingredients and do not use synthetic dyes, so deep, saturated shades — true red, black, navy — are limited. We'll show you the closest natural palette we can achieve.
Non-edible supports, dowels, boards, ribbon, or florals may be used for structure. We'll tell you what needs removing before serving.
Fresh florals, if requested, are [sourced by the customer / sourced by us for an additional fee] and must be food-safe.

After it leaves us Once a cake is picked up or delivered and accepted, responsibility for handling, transport, storage, and display passes to you. Cakes are delicate. We provide handling guidance with every order and are not liable for damage occurring after delivery.

5. Ingredients & Allergens

Our ingredient standard: Baked By Serita bakes from scratch with organic ingredients, including unbleached organic flour and real butter. We don't use boxed mixes, artificial preservatives, or synthetic dyes.

Allergen notice — please read Our kitchen handles wheat, eggs, dairy, tree nuts (including pecans), and soy, and may handle peanuts, coconut, and sesame. All products are prepared in a shared space using shared equipment.

We cannot guarantee any product is free of any allergen. Cross-contact is possible even in items that do not list an allergen as an ingredient. If you or a guest has a severe allergy or celiac disease, please do not order.

We are happy to provide a full ingredient list for any item — just ask before ordering.

We do not currently offer gluten-free, vegan, dairy-free, egg-free, or nut-free products.

By placing an order, you accept responsibility for informing everyone who will be eating the product about its ingredients and this allergen notice.

6. Freshness, Storage & Food Safety

Our products contain no artificial preservatives, so they have a shorter shelf life than store-bought desserts. That's the point — but it does mean storage matters.

Banana breads: Room temperature, covered in an airtight container, up to 2 days. Refrigerated for up to 1 week. For banana breads made with fresh fruit baked in or in the topping, refrigerate after slicing. Bring to room temperature before serving for the best texture. Freeze banana bread up to [3 months], wrapped tightly.
Pound cakes: Room temperature, covered in an airtight container up to 2 days. Refrigerated for up to 1 week. For cakes made with fresh fruit baked in or in the topping, refrigerate after slicing. Bring to room temperature before serving for the best texture.Freeze pound cakes up to [3 months], wrapped tightly.
Celebration cakes and cupcakes with buttercream: Always refrigerate. Remove [1–2 hours] before serving.
Keep everything away from direct sunlight and heat. Buttercream and glazes will soften quickly in a warm car.

Products are baked fresh for your specific date. We are not responsible for quality after the recommended storage period, or for products held at improper temperatures after they leave us.

Home kitchen disclosure:

[THIS PRODUCT WAS PRODUCED IN A PRIVATE RESIDENCE THAT IS NOT SUBJECT TO GOVERNMENTAL LICENSING OR INSPECTION]

7. Pricing & Payment

All prices are in U.S. dollars and shown on the Shop and Menu pages. Custom orders are quoted individually.
Payment in full is required at checkout for standard orders. Custom cakes follow the deposit schedule in Section 4.
We accept [credit and debit cards / Apple Pay / Google Pay / Zelle / Cash for pickup].
Texas sales tax is applied where required.
Prices may change without notice. A confirmed order is honored at the price you paid.
Delivery fees are calculated at checkout and are separate from product pricing.

Discount codes:

Promotional codes apply to product subtotals only, not delivery fees or taxes. One code per order. Codes cannot be combined, applied retroactively, or exchanged for cash. Current offer: 10%OFF for orders of $60 or more. We may modify or end a promotion at any time.